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121.
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Guía para la implantación de cartas de servicios Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15G896g] (2).
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122.
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Citizens and the new governance : beyond new public management
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Amsterdam : IOS Press, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.09C5812cn] (1).
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123.
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Regulatory policy in Latin America : post-privatization realities
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Miami : North-South Center Press, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.20R3447r] (1).
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124.
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Decentralising public service management
by Pollitt, Christopher | BIRCHALL, Johnston | PUTMAN, Keith. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Houndmills : Macmillan, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.13P775d] (1).
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125.
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Empowering the customer : the citizen in public sector reform / por Victor Ayeni. --
by Ayeni, Victor. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Commonwealth Secretariat, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 A976e] (1).
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126.
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O gerente-minuto organiza equipes de alto desempenho
by BLANCHARD, Kenneth H | CAREW, Donald | PARISI-CAREW, Eunice. Edition: 4 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Record, 1997Title translated: The one minute manager builds high performing teams.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1B6392g] (1).
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127.
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The comparative method : moving beyond qualitative and quantitative strategies
by RAGIN, Charles C. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: California : University of California Press, 1987Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 3 R142c] (2).
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128.
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GOOD PRACTICE IN PERFORMANCE REPORTING IN EXECUTIVE AGENCIES AND NON-DEPARTMENTAL PUBLIC BODIES Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : NAO (National Audite Office), 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15G6461g] (1).
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129.
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Quality public management : what it is and how it can be improved and advanced / George Beam
by Beam, George. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Chicago : Burnham Inc, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16B3667q] (2).
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130.
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Medir para Mejorar : cuadro de indicadores de calidad
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : Comunidad de Madrid ; KPMG, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M4915m] (2).
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131.
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Como se tornar um profissional em gerenciamento de projetos : livro-base de preparacao para certificacao PMP - project management professional Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.20C735c] (1).
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132.
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Relacoes interpessoais e qualidade de vida no trabalho
by BOM SUCESSO, Edina de Paula. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05B695r] (1).
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133.
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Gestão da estabilidade : A arte de manter, motivar e criar desafios para colaboradores
by PURI, Subhash. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05P9857g] (2).
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134.
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Essential skills for management research
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.09E785e] (1).
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135.
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Project management : a systems approach to planning, scheduling, and controlling
by KERZNER, Harold. Edition: 8 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New Jersey : John Wiley & Sons, 2003Availability: No items available On order (1).
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136.
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Termo de referencia
by BRASIL. Ministério do Planejamento, Orçamento e Gestão.Secretaria de Gestao. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MP, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B8234t] (1).
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137.
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CITIZENS FIRST Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C5812c] (1).
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138.
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Citizens first : summary report
by CANADIAN Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Montreal : Canadian Centre for Management Development/Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord; sommaire.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.09C21258c] (1).
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139.
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Administração do desempenho : metodologia gerencial de excelência
by STOFFEL, Inácio. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.2S873a] (1).
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140.
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Inovações, Padrões Tecnológios e Desempenho das Firmas Industriais Brasileiras Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : IPEA, 2005Online access: Acesso ao PDF Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.08 I588i] (2).
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